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Refund Policy


If you are not entirely satisfied with your purchase, we're here to help. You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be in the same condition that you received it. Your item must also be in the original packaging. Your item needs to have the receipt or proof of purchase.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

12 Month Manufacturers Warranty

The 12 month Manufacturers Warranty applies to all non commercial purchase and usage of our products.

For commercial purchase and usage a 6 month Manufacturers Warranty applies.

Items must be returned and inspected, and a refund or replacement is given if the unit is found to be faulty

 

Price Match Policy

Sommet Recovery Systems will price match guarantee the same product (or same specifications) at any advertised price. As we offer free shipping above $100.00, the price match guarantee includes the cost of shipping. For example, if you find a product for $100.00 plus $15.00 shipping, we will match a price of $115.00, shipping included

 

Privacy Policy

Sommet Recovery Systems recognises that you value the privacy of your personal information and how it is utilised. We value your trust and continued patronage and will make every effort to use the information in a manner that will benefit your overall shopping experience.

INFORMATION WE COLLECT AUTOMATICALLY:

Our web server will automatically recognise and store the following information: browser type and version, IP address, operating system, URL, pages visited, time spent on each page.
WHAT WE DO WITH THE INFORMATION COLLECTED AUTOMATICALLY:
The information collected automatically is primarily used to improve our website and enhance your shopping experience. For example, an infrequently visited page may be eliminated. In addition, we will utilise the information for product offerings or to improve navigation throughout the site.

HOW WE USE COOKIES:

You do not need to accept or use cookies to shop at athomefitness.com.au.
We use a single cookie that assists us in determining website traffic patterns. This cookie helps us to better understand how visitors navigate through and Sommet Recovery Systems, enabling us to measure the site’s ease of use and effectiveness. This information assists us in our efforts to refine our site, as well as efforts to improve and customise the shopping experience for individual visitors like you.
The cookie contains absolutely no personal information. If you do not want to receive cookies, you can set your browser to accept no cookies, or tell it to erase all cookies at the end of a session.
However, if you choose to disable cookies, you may not be able to use certain features. 

INFORMATION YOU PROVIDE:

Sommet Recovery Systems receives and stores information you provide when placing an order, entering a promotional event or requesting email announcements. Name, address and phone number are required when you place an order. Email addresses are utilised to confirm that orders have been placed or shipped and provide customers with new product announcements and special savings. NO Credit Card Information is saved or stored Sommet Recovery Systems.
We work to protect the security of the information you provide during transmission by using Secure Sockets Layer (SSL) software, which encrypts the information you input. It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when finished using a shared computer. 

WHAT WE DO WITH THE INFORMATION PROVIDED:

Sommet Recovery Systems recognises that privacy of personal information is of the utmost importance. Therefore, information will only be kept in house.

AGENTS:

Occasionally, we will employ other companies to perform functions on our behalf. These companies do have access to personal information while fulfilling their obligations, but do not have the authority to utilise any information. 

CONSENT:

By accessing the sommetrecovery.com.au website to gather information or place product orders, you consent to our collection and use of your personal information.

QUESTIONS OR SUGGESTIONS:

If you have questions or suggestions, send us an email to support@sommetrecovery.com.au

CHANGES TO THE SOMMET RECOVERY SYSTEMS PRIVACY POLICY:

It may be necessary for Sommet Revocery Systems to make changes to this privacy policy. If changes are made, they will be announced on this page.