Privacy Policy
Effective Date: January 1st, 2025
Sommet Recovery (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.sommetrecovery.com.au
, purchase our products, or otherwise interact with us. By using our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of personal information:
Name, email address, phone number, and delivery address
Payment and billing details (processed securely via our payment providers)
Purchase history and customer service interactions
Website usage information (via cookies and analytics tools such as Google Analytics and Meta Pixel)
2. How We Collect Your Information
We collect personal information when you:
Place an order through our website
Sign up for our newsletter or promotional offers
Contact us via email, phone, or social media
Participate in promotions, surveys, or ambassador programs
Browse our website (cookies may track usage for analytics and marketing)
3. How We Use Your Information
We use your information to:
Process and deliver your orders
Communicate with you about orders, support, or promotions
Improve our products, services, and website
Conduct marketing and remarketing campaigns (e.g. Google Ads, Meta Ads)
Meet our legal, accounting, and compliance obligations
4. Disclosure of Your Information
We do not sell your personal information. We may share information with:
Trusted third-party providers (e.g., payment processors, couriers, marketing platforms, IT service providers)
Regulatory or legal authorities if required by law
Affiliate partners or ambassadors only where consent is given
All third parties are required to protect your data in line with Australian privacy laws.
5. Marketing & Communications
With your consent, we may send you updates, promotions, and special offers. You may opt out at any time by clicking “unsubscribe” in our emails or contacting us directly.
6. Cookies & Analytics
We use cookies and tracking technologies to improve website performance and personalize your experience. You can manage or disable cookies in your browser settings, though this may affect website functionality.
7. Security of Your Information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. However, no system is completely secure, and we cannot guarantee absolute protection.
8. Access & Correction
You may request access to, or correction of, the personal information we hold about you by contacting us (see details below). We will respond in line with the Australian Privacy Principles.
9. Overseas Disclosure
Some of our service providers (such as cloud storage or marketing platforms) may be located outside Australia. Where your information is transferred overseas, we take reasonable steps to ensure it is handled in accordance with this Privacy Policy.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be published on our website with a revised “Effective Date.”
11. Contact Us
If you have questions, concerns, or requests regarding your privacy, please contact us at:
Sommet Recovery
Email: support@sommetrecovery.com.au
Website: www.sommetrecovery.com.au
